RMA

Terms & Conditions

The use of this site is governed by the policies, terms and conditions set forth below.
Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order indicates acceptance of these terms and conditions. These terms and conditions shall supersede any subsequent terms or conditions included with any purchase order. Digital Living (“DIGITAL LIVING INC”) reserves the right to make changes to this site and these terms and conditions at any time.. 

Net 30 Terms
If you have a Net 30 terms account setup with DIGITAL LIVING INC, any balance that exceeds 30 days in payment will adhere to a 1 1/2 % penalty charge (annual percentage rate of 18%).

Customer Support

Your Satisfaction is Our Success.
We strive to provide our customers with the highest level of service possible. From first visit to order delivery, we want you to be completely satisfied with your experience.
Our friendly and knowledgeable staff is available to help you find the product that is best for you.  Feel free to visit us at our store or give us a call at 1-877-415-4158.

If for any reason your are not satisfied with any returnable* item you purchased,we will be happy to take the item back at the current selling price as long as it meets our conditions for return. See below.

30-DAY Satisfaction Guarantee

• No Restocking Fees

Please note: Delivery charges are not refundable. 

Conditions for Return

• Item is returned in original packaging
• Item is returned with all supplied accessories, manuals, and documentation.
• Item has not been registered with the manufacturer
• Item has not been applied for any rebates or other manufacturer promotions
• Is returned in the same condition received
• Item or packaging has not been defaced or misused Note: Please do not write RA# on items box
• Customer is responsible for return shipping charges
• Item is returned with a valid Return Authorization 

45-DAY Return Policy

If a return or exchange is required after our 30 Day satisfaction guaranteed period there is a 15 day additional time period allotted for return or exchange with penalty. Please review the following guidelines.

45-Day Return Policy Guidelines

• Items returned after 30 Day guarantee period will be subject to a 25% restocking fee.
• Items returned will need to meet the conditions for return or exchange.
• Customer is responsible for return shipping charges
• Item is returned with a valid Return Authorization

Return Authorization

To request a Return Authorization please log in to your account and fill out the Return authorization form located on the account welcome page. Once received, our customer support department will email you a Return Authorization number with instructions for your return. Return Authorization numbers are good for fourteen (14) days only. Any products returned after the expiration date will be refused. If the product is found to be non-defective, an inspection fee of at least $25, or 15% per unit, will be billed to your account.

*Returnable & Non-Returnable Items

• Items deemed as returnable are any of the products offered for sale that do not have restrictions for return. The following are a list of items that we do not offer any returns and are not subject to our return or satisfaction policies.

Non-Returnable Items

·         Computer & Software Department

• OEM Products
• Installed components
• Opened Software
• Downloaded software or books
• Opened Non defective printers
• Opened ink or toner packages
• Special Orders
• Custom Build systems

Please note: Except where listed any of the above computer and software products found to be Dead On Arrival are returnable but must be reported within 7 Days of receipt Except for installed and OEM components with no exceptions.

Consumer Electronics Department

• Large screen TVs and Video Displays 21" and above
• A/V components over $1000
• Home Theater Systems
• Large Speakers (over 20lbs)
• Projectors
• A/V furniture, stands, and/or Racks
• Video Display Mounts (once installed)
• Plasma Travel Cases
• Car Audio Components

Please note: If  the above Consumer Electronics  non-returnable items arrive defective or requires service, they can not be returned, and must be serviced under the manufacturer's warranty. With most large screen displays this service may be done on-site, other items may be required to be taken to a repair center. If service is required please contact the manufacturer or contact a customer service representative for assistance.